Every manager knows the feeling of being on the outside, missing out on the details of crucial conversations and decisions. It's a common challenge in the world of sales, lacking the awareness of what truly unfolds during those vital calls.
The frustration of not having an objective point of view is at the basis of the idea to upgrade our Conversation Intelligence service with the Call Analytics section.
Our Call Analytics section is designed to provide a comprehensive overview of your call data, enabling you to identify trends, areas for improvement, and opportunities for success. Here's what you can expect:
One of the key metrics in understanding the dynamics of your call is the Speaking Ratio.
It represents the percentage of time each participant spends speaking during a call.
Best results often fall between 45% and 65%.
This metric can reveal whether a conversation is balanced or if one party dominates the discussion.
Understanding how your sales team engages with customers is crucial: that’s why we offer an aggregated chart that enable a quick comparison.
Silence can be telling. Our analytics display the total amount of silence during a call, giving you the chance to dive into the why to get if engagement is waning or if thoughtful pauses occur.
Identifying the main speaker and the less talkative attendee can provide insights into the dynamics of your conversations. Are your team members actively engaging, or is there room for others to participate more?
For a deeper dive into individual contributions, our attendee cards offer detailed information on each participant, including:
Consider the following standards:
Whether you're looking to ensure balanced discussions, improve engagement, or refine your team's communication style, these KPIs offer a window into the dynamics of your calls.